FAQ Dialogue in the Dark
WHAT IS DIALOGUE IN THE DARK?
Dialogue in the Dark is an immersive exhibition where blind or partially sighted guides take you through a variety of everyday scenarios in complete darkness. This unique experience allows you to experience everyday life and challenges from the perspective of a blind person, promoting understanding and empathy. You will have the opportunity to ask any questions you may have during the tour and gain a deeper insight into life without sight over a drink in our dark bar.
DO I HAVE TO BOOK IN ADVANCE?
We recommend you book online in advance to avoid queues and ensure you get the date you want. You can use our online ticket shop to check availability and book tickets directly, which will then be emailed to you. This means you can arrive with your digital tickets 20 minutes before the experience starts.
If you are in the area spontaneously, you are welcome to visit our box office to find out about the Dialogue in the Dark experience and availability.
WHO IS ENTITLED TO A TICKET AT REDUCED PRICE?
Discounted tickets are available for individuals with a valid disability ID and their companion, as well as for students and seniors (65 years and older). Please present the necessary documentation at the event to receive the discount.
CAN I LEAVE THE EXPERIENCE AT ANY TIME IF I FEEL UNCOMFORTABLE?
Yes, if you feel uncomfortable during the experience, you can leave at any time. Our guide is always in the same room. Draw attention to yourself and you will be escorted out into the light as quickly as possible. Unfortunately it is not possible to rejoin the experience, once you left.
ARE THERE ANY PEOPLE OR OTHER ELEMENTS IN THE DARK THAT ARE SUPPOSED TO FRIGHTEN YOU?
No, the Dialogue in the Dark tour focuses on the experience of being in the dark, not the fright. There are no hidden actors or shock elements.
Of course, you may accidentally come into contact with other people or objects in the dark. We advise you to move slowly and carefully. You will receive safety instructions and information from your guide so you can enjoy the adventure in peace.
CAN I VISIT DIALOGUE IN THE DARK WITH A GROUP?
Yes, Dialogue in the Dark can be visited with a group. The maximum group size for a tour is 8 people. If you arrive with a smaller group, for example 6 people, more people will be admitted to your group until the maximum number is reached.
With a group size of 8, persons, you have the option of booking a full slot. For private occasions, such as birthdays or company events, please contact our visitor Services team who will be able to provide you with suitable options. Availability and bookings can be conveniently checked and made online.
WHAT SHOULD I BRING TO THE TOUR?
You do not need any special equipment for the tour. Everything else, including white canes, is provided by us as part of the experience..
HOW CAN I PREPARE FOR THE EXPERIENCE OF TOTAL DARKNESS?
No special preparation is required. Come with an open mind and a willingness to embark on a unique experience. Our experienced guides will lead you safely through the darkness.
IS DIALOGUE IN THE DARK ACCESSIBLE?
As the experience takes place in total darkness and relies mainly on auditory elements, it is unfortunately not suitable for deaf people.
The experience is accessible to wheelchair users. If you are using a wheelchair, please select the appropriate option during the booking process. Please book at least 3 days in advance so that we can accommodate your booking.
Toilet facilities: There is a disabled toilet in the foyer on the ground floor.
To protect both the animals and you, we ask for your understanding that assistance animals cannot be present in the dark.
IF I AM BLIND OR PARTIALLY SIGHTED, CAN I TAKE PART IN THE DIALOGUE IN THE DARK?
Absolutely! “Dialogue in the dark” offers a platform for encounters and exchanges between blind/visually impaired people and sighted people. It is a great opportunity to change perspectives and learn from each other’s experiences.
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