Our prices. Our opening hours.
Dialoghaus offers at a glance. Your bookingline team.
Directions and how to find us.

Our bookingline team

Our bookingline team is highly motivated to assist with your questions and your booking. During your visitat Dialoguehouse, they are your contact point and available anytime.

Dialoghaus is participating with a special program in the HAMBURG LONG NIGHT of MUSEUMS
Saturday, 18th May  :: 
Sunday, 19th May

LNDM 2019 Dialoghaus Program

 

Signet LNDM 2019-DHH

Each Dialogue exhibition is a unique experience!

Your visit to our exhibitions should be a positive experience, right from the start!

That is why we put so much energy into making sure that everything is well-prepared. You can make a reservation in advance so that you can be sure of visiting the exhibitions when it suits you best. If you want to visit on short notice or spontaneously, call or email our bookingline team. Or check our ticketshop to see which tour is available.

You will be guided through the exhibitions in small groups.

Please collect your reserved tickets at last 30 minutes before the scheduled start of the tour. We need a moment to explain the exhibition procedures to you. Uncollected tickets may be sold on to visitors on the waiting-list! We also ask for your understanding that it is not possible to enter the exhibition once the tour has begun!

Our bookingline team is available via email or phone:

Mo-Fr 09:00 – 17:00 h
phone +49 40 309 634 0
email bookingline@dialog-im-dunkeln.de

Do you have any questions?

Below you find the most frequently asked questions.

Our Opening Hours

Sunday

Closed

Monday - Friday

09:00 – 18:00 h

Saturday

10:00 – 19:00 h

Public Holiday

10:00 – 17:00 h

Closed

Dec 24/25/31
Jan 1

All Dialoguehouse offers at a glance!
Your way to Dialoghaus? Directions

Dialoghaus Hamburg is located in the Hamburg Speicherstadt (a UNESCO world heritage site)

Dialoguehouse can be easily reached by public transport from the city-centre and the harbour area. From Hamburg’s central station, it is a short walk of about 10 minutes and is close to Messberg underground station.

The exhibitions Dialog im Dunkeln® as well as Dinner in the Dark and the lobby with the Cafe are disability accessible

The exhibitions Dialog im Stillen® and Dialog mit der Zeit® are not disability accessible.

Directions by public transport

  • Arriving by underground, take the U1 line to Messberg and then head for the exit marked ‘Deichtorhallen’
  • Arriving by bus: take the Metrobus 3 and get off at the stop ‘Bei St Annen’
  • Arriving by foot from the Central station, it is about a ten minute walk

Directions by car

Please note that we do not have dedicated parking spaces, and parking in the area can sometimes be problematic. However there are two multi-story car parks close by:

  • Sandtorkai Parkhaus (Am Sandtorkai 6-8)
  • Parkhaus Deichtorhallen (Oberbaumbrücke 1)

Please consider that Dialoghaus is located in a one-way road (Alter Wandrahm). Therefore please enter Alter Wandrahm by Oberbaumbrücke.

Dialoghaus Hamburg gGmbH | Alter Wandrahm 4 | 20457 Hamburg (Speicherstadt)

Frequently asked questions. Click on the question to open the answer.

The basic principle behind both exhibitions is the same – it’s about exchanging roles. You step into the world of silence and will be guided by deaf staff members through a variety of different exhibition spaces. In contrast to the darkened rooms, here it is the sense of hearing which is not available, and your surroundings remain visible. In the Dialogue with Time® you will be guided by a senior guide and will experience the ups and downs of aging.

Dialogue in the Dark®: We start the tours every 15 minutes and they last for either 60 or 90 minutes.

Dialogue in Silence®: We start the tours every 15 minutes and they last for 60 minutes.

Dialogue with Time®: We start the tours every 30 minutes and they last for 90 minutes.

No, each tour starts as a group and you will be guided through the exhibition.

Dialogue in the Dark®: Each group of max. 8 people will be guided by a visually-impaired or blind guide.

Dialogue in Silence®: Each group of max. 12 people will be guided by a deaf guide.

Dialogue with Time®: Each group of max. 15 or 28 people will be guided by one of our senior guides.

We sub-divide groups that are bigger than the maximum number of participant per tour into several smaller groups. We always try to book your tours as close to each other as possible.

In the exhibitions Dialogue in the Dark® and Dialogue in Silence® we offer tours in English. Please contact our bookingline team or visit our English Ticketshop. Should you wish to do the tour in another language, we will do our best to accommodate you. Unfortunately we can’t offer English tours at the Dialogue with Time® yet.

Our tours have a very high demand and only start a certain amount of times a day. Therefore we do recommend to book your tours ahead of time. If you still happen to come by our exhibition without a reservation we are sure to find an empty slot in one of our exhibitions for you.

You receive a confirmation of your booking immediately after making a reservation for groups of 4 and more.

If you cancel your reservation 20 days before your visit, the cancelation will be free of charge. In case you cancel 14 days ahead of time you will be charged 50% of the full price. After the 13th day before the event you will be charged with the full price of the booked tickets.

No, unfortunately we cannot offer refunds. If visitors don’t cancel ahead of time, the tour will start with a smaller number of participants. For more information please refer to question No. 8.

For organizational reasons we ask our visitors to arrive at the exhibition 30 minutes before the allocated booking time. Unfortunately, it is not possible to enter the exhibition once the tour is underway. We are not liable for any type of prevention, sickness or force majeure.

Children age 7 and above are welcome, and if you are visiting as a family, children as young as 4 are welcome. It is your decision whether a visit of 90 minutes in complete darkness or 60 minutes silence is appropriate for your child.

At the Dialogue with Time® we propose a minimum age of 12 years, so the child can comprehend the information given by the exhibition.

IMPORTANT! In the event that your child decides to stay outside of the exhibition, please note that it is not possible to leave children alone in the foyer.

You can buy gift-vouchers online, in our ticketshop, through our bookingline or directly at our ticket-office. Please note that gift vouchers cannot be refunded or returned.

Yes, we do have special prices for groups. You can find out about all our discounts by calling our bookingline: +49 40 3096340

For our regular prices please visit our website.

Yes, we offer educational Workshops for our exhibitions Dialogue in the Dark® and Dialogue in Silence®. A workshop for the exhibition Dialogue with Time® will be available soon.

Schoolchildren and other groups get a great deal out of our 45 minute workshop which is held directly before the actual tour itself. Blind or deaf facilitators share their knowledge of being blind/deaf and prepare visitors for the tour in an educational, interactive way. It is also possible to book the workshop at the end of the tour.

Yes, the workshops are interesting for people of all ages who are curious to know more about living with blindness and deafness.

Yes, we offer educational material for the topic blindness and visual- impairments. The educational booklet contains a lot of information, a range of exercises for training the senses, and worksheets appropriate for all ages. This material was fully revised in 2016. Also there will be materials for the Exhibitions Dialogue with Time® and Dialogue in Silence® coming soon.

We try to make our exhibition accessible to everyone. Please inform us of any special needs at the time of booking, so that we can plan for an extra guide, etc.

Wheelchair users will be accompanied by an extra guide. Those visitors, who use an electric wheelchair, will need to transfer to one of our wheelchairs. Please be aware that you will be taken backwards through the exhibition in the wheelchair, since the guides first need to feel their way through. The exhibitions Dialogue in Silence® and Dialogue with Time® are on the first floor. Therefore they are not barrier free and not accessible for wheelchair users.

Visitors with mobility issues may need to use one of our wheelchairs for the tour. An guide will accompany you in this case.

In a room without light, hearing is especially important. If you have any doubts, please inform our guides at the start of the exhibition.

At the Dialogue in Silence® you don’t need to worry about your hearing ability. The exhibition is built around this topic for a reason.

At the Dialogue with Time® exhibition you need to tell your guide beforehand if you have a hearing deficiency, so the guide can be extra cautious.

We always do our very best to accommodate our visitors’ needs, and have experience in looking after our deaf guests. However, please decide whether you will need a sign-language interpreter before the tour begins, so that we can make sure that you have all the practical information you need.

We always do our very best to accommodate our visitors’ needs, and have experience in looking after our blind guests. However, please decide whether you will need assistance before the tour begins, so that we can make sure that you have all the practical information you need.

Please turn off all mobile phones, remove watches with luminous dials and glasses, as well as any other sources of light, and keep them in your bag. You may also leave your glasses with a member of our staff. When you are visiting the Dark bar, you will need some cash.

In Dialogue in Silence® and Dialogue with Time® you will need to lock away anything that emits sounds.

Jackets and backpacks, as well as purses and any valuables should be locked away in our free lockers before every exhibition.

Mobile phones are generally not alllowed in the exhibitions.

If you notice that you are having difficulties, our experienced guides are there to help and reassure you. However, if you need to cut your tour short, the guide will of course lead you back out into the lighted areas.

Our public exhibition rooms meet all legal safety requirements, and in addition our guides are trained and will provide you with helpful information.

A certain amount of light bumping into other visitors is unavoidable in a darkened space, so we do not recommend a Dialogue in the Dark® or Dinner in the Dark visit if you are more than 6 months pregnant. Also please note that in the other exhibitions there is no opportunity to sit for about 60-90 minutes.

Children age 7 and above are welcome, and if you are visiting as a family, children as young as 4 are welcome. It is your decision whether a visit of 90 minutes in complete darkness or 60 minutes silence is appropriate for your child.

At the Dialogue with Time® we propose a minimum age of 12 years, so the child can comprehend the information given by the exhibition.

IMPORTANT! In the event that your child decides to stay outside of the exhibition, please note that it is not possible to leave children alone in the foyer.

Children age 7 and above are welcome, and if you are visiting as a family, children as young as 4 are welcome. It is your decision whether a visit of 90 minutes in complete darkness or 60 minutes silence is appropriate for your child.

At the Dialogue with Time® we propose a minimum age of 12 years, so the child can comprehend the information given by the exhibition.

IMPORTANT! In the event that your child decides to stay outside of the exhibition, please note that it is not possible to leave children alone in the foyer.

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